Product Aftercare Guide

Every individual flooring product comes with its own bespoke aftercare requirements. The guidelines outlined below are provided for general reference purposes only.

In the event of any conflicting information, always follow the specific care instructions listed on your product's technical datasheet. Please note that improper care or maintenance will invalidate our product guarantee.

Adopting the correct approach to cleaning your real wood floor is vital to preserving your investment and keeping it looking its best for years to come.

Dust Removal:

Before mopping or cleaning, always vacuum the floor or sweep thoroughly with a soft-bristle brush to lift fine dust particles. Loose grit and dust act as abrasives under foot traffic and can dull or scratch the surface finish over time.

Mopping Technique:

We recommend using a slightly damp microfibre mop combined with a diffuser spray bottle to apply a gentle fine mist directly to the mop or floor. Never submerge your mop in a bucket of water or pour water directly onto the floor, as oversoaking can cause irreversible moisture damage.

Follow these essential rules to safeguard your flooring against everyday wear and environmental factors:

• Furniture Protection: Fit heavy-duty felt protective pads under all table and chair legs, as well as heavy furniture items.
• Entrance Barrier Mats: Place effective dirt-trapping barrier mats both inside and outside all external doorways to catch moisture and grit before it reaches your floor.
• Spillages: Never allow liquids or standing water to remain on the floor for extended periods. Remove stains immediately while wet, and wipe dry with a clean, soft cloth.
• Chemical Avoidance: Never apply generic household waxes, oil-based detergents, or unapproved chemical cleaners.
• Humidity & Climate Control: Maintain a stable relative humidity level all year round. Gaps appearing between boards usually indicate excessive dryness and low humidity.
• Underfloor Heating (UFH): Regulate underfloor heating systems carefully. Overheating or sudden temperature changes can cause timber shrinkage or top-layer veneer delamination.
• Sunlight Exposure: Monitor room temperatures in areas with large windows or direct UV sunlight, as extreme warmth and sunlight can accelerate natural colour maturation.

General Cleaner:

Our specially formulated Q Care Floor Cleaner is blended to nourish and protect your floor without harsh chemicals, effectively lifting dust, dirt, and daily grime while preserving structural strength and finish beauty.

Oiled Finish Maintenance:

For UV Oiled and Natural Oiled finishes, our Q Care Special Wax is designed to rejuvenate tired surfaces and restore the original depth and lustre of the timber grain.

In most scenarios, the flooring installer is the final person to inspect the timber prior to and during fitting. All recommendations regarding the storage, handling, and application of our products are given in good faith based on current technical knowledge under normal operating conditions.

Because actual site conditions, subfloors, relative humidity, and installation methods vary across individual projects, no legal warranty or fitness for a particular purpose can be inferred beyond our standard written product guarantees and technical datasheets.