Delivery Terms & Conditions

When placing an Order, you will be provided with a delivery fee calculated on the delivery destination, product weight, pack size, and service tier selected. Alternatively, you may choose to collect your items from our UK distribution centre free of delivery charge. For non-UK deliveries, custom delivery quotes must be requested.

Vehicle & Location Access:

You must inform us prior to dispatch if there are any access limitations for heavy delivery vehicles (such as narrow roads, weight limits, or height restrictions). We accept no liability for non-delivery or alternative drop-offs resulting from unnotified access barriers.

Physical Property Limitations:

• Flats & Apartments: Deliveries are strictly made to the ground floor external doorstep only. Deliveries cannot be carried to upper floors (regardless of lift access) or left in communal areas.
• Stepped Access: For properties with stepped access, delivery will be fulfilled at the bottom of the steps.

Standard delivery takes place during the following operational hours:

• Business Days (Monday – Friday): 8:00 AM – 6:00 PM
• Saturdays: 8:00 AM – 4:00 PM

We aim to complete deliveries within 30 days of Order placement or in accordance with the estimated schedule agreed in your Order Confirmation. While every attempt is made to meet requested dates, firm dates cannot be guaranteed.

Next-Day Delivery Service:

Next-day delivery is subject to destination availability, cleared stock, an additional surcharge, and applies exclusively to orders placed on standard Business Days.

Presence & Signature:

An authorised representative must be present at the delivery location to receive and sign for the delivery. Products cannot be left unattended without a signed receipt.

Mandatory Inspection Procedure:

Upon receipt, you must thoroughly inspect all packages for correct quantities and visible signs of outer damage, defects, or faults before signing the delivery note. If any items show visible transit damage, you must note this explicitly on the delivery paperwork when signing. Failure to note visible defects on delivery paperwork may invalidate subsequent claims for damage.

Claim Reporting Window:

Any claim regarding missing, damaged, or defective goods must be submitted in writing within 3 days following delivery:

• Telephone: 03333 110 888
• Email: [email protected]

Unpacking & Waste:

Customers are responsible for the disposal of all transit packaging, including wooden pallets and protective wrapping. Care must be taken when using sharp tools to unwrap items to avoid damaging the wood surface.

Failed Delivery & Storage Charges:

If delivery cannot be completed because no authorised representative is present, or because delivery is unreasonably refused, redelivery or storage charges may be incurred. If goods remain uncollected or undelivered after 2 weeks, we reserve the right to cancel the contract and refund the purchase price, deducting administrative, freight, and storage expenses incurred.

Passing of Risk & Ownership:

Risk in the products passes entirely to you upon successful delivery to your specified location (or upon handover to a carrier specified by you). Full ownership (title) passes to you only when both delivery is complete and cleared payment in full has been received.

If you exercise your right to cancel a non-faulty order under our 14-day or 30-day return policy:

• You are fully responsible for arranging and funding the return freight carriage back to our distribution hub.
• Items must be safely packaged to prevent transit damage; we do not accept responsibility for products damaged during customer-arranged return transit.
• For non-defective returns processed under our 30-day policy, a 20% restocking fee plus applicable tax may be deducted from the final refund.
• For verified faulty products, collection will be arranged at our expense directly from the original spot of delivery.