Contact Us

Reach out directly via phone, email, or our live webchat service during operational hours.

Our telephone customer service and live webchat teams operate during the following schedule:

• Monday to Friday: 8:30 AM – 6:00 PM
• Saturday: 8:30 AM – 12:00 PM (Noon)
• Sunday: Closed

Holiday & Seasonal Variations:

• Bank Holidays: Closed on all official Bank Holidays.
• Christmas Eve: If Christmas Eve falls on a standard working day, our service channels close early at 12:00 PM (Noon).
• Christmas to New Year Period: Between Christmas Day and the first working day following New Year's Day, any working days in between operate strictly on an appointment-only basis with limited cover.

The Home Stories contact centre, handling all telephone inquiries and email support communications, is operated by Q&Y International Ltd on behalf of Twelve Oak Tree Limited T/A Home Stories Wood Flooring.

The website infrastructure and online hosting services are maintained and managed by i-idea web design.

Telephone calls to and from our customer service centre may be recorded for staff training, quality assurance, and compliance verification purposes.

While we aim to respond to all electronic inquiries within one working day, responses may be delayed during peak seasonal times or period variations noted in our operational schedule.