Website Terms of Usage

Welcome to the official website of Twelve Oak Tree Limited T/A Home Stories Wood Flooring.

Company Registration Details:

• Registered Company Name: Twelve Oak Tree Limited (T/A Home Stories Wood Flooring)
• Company Registration Number: 10904414 (Registered with The Registrar of Companies for England and Wales)
• Registered Office Address: 23 Haymarket, London, England, SW1Y 4DG

For any legal or commercial enquiries regarding these website terms, please contact our administrative team through our official communication channels or by emailing us at [email protected].

By accessing, browsing, or using our public website, you confirm that you accept these Website Terms of Usage and agree to comply with them in full. If you do not agree to these terms, you must immediately cease using our website and digital resources.

Ownership: All content published on this website - including product photography, digital catalogues, showroom renderings, brand logos, graphics, text copy, layout designs, and underlying code — is the property of Twelve Oak Tree Limited T/A Home Stories Wood Flooring or its licensed content providers.

Permitted Usage:

• You may view and download pages for temporary web caching purposes only.
• You may print physical pages for personal reference or to evaluate our engineered wood flooring collections for residential or commercial development projects.

Restrictions:

You must not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from this site for commercial exploitation or public display without prior explicit written permission from Twelve Oak Tree Limited T/A Home Stories Wood Flooring.

We make every effort to present our engineered wood flooring finishes, dimensions, and technical specifications with maximum accuracy. However, customers must account for the natural characteristics of real timber:

Natural Organic Variations:

Wood is a natural organic material, and every individual plank features unique characteristics. Actual flooring supplies will inherently vary in grain pattern, shade, texture, knots, and colour tones compared to digital photographs, website renders, or small physical samples. Showroom samples and photographic reproductions are provided for reference only and should not be used as the sole basis for selecting a style.

Display & Lighting Inconsistencies:

Due to variations in photographic equipment, studio lighting, and display calibration across mobile devices and computer monitors, digital images cannot guarantee a totally accurate representation of physical products. Usage of online imagery is at your own risk. Customers are strongly advised to inspect actual physical samples prior to making a purchasing decision.

Inspection & Ambient Light Maturation:

• Flooring must be thoroughly inspected before installation. Flooring that has been installed will be deemed to have been inspected, accepted, and approved by the customer.
• Wood naturally undergoes gradual colour maturation when exposed to ambient light in a home or commercial space, typically developing richer tones over time.

When interacting with our website and digital resources, you agree strictly not to:

• Use the website in any manner that breaches applicable local, national, or international legal regulations.
• Introduce viruses, trojans, worms, logic bombs, or other malicious software intended to impair server infrastructure or security features.
• Attempt to gain unauthorised access to server databases, administrative systems, or restricted client portals (such as the Mercury Client Portal).
• Employ automated scraping tools, indexing robots, or data-mining software to extract content from our website without prior written authorization.

"As-Is" Provision: This website and its contents are provided on an "as-is" and "as-available" basis without any express or implied warranties regarding availability, uninterrupted access, or complete accuracy.

Exclusion of Liability: To the maximum extent permitted by UK law, Twelve Oak Tree Limited T/A Home Stories Wood Flooring excludes all liability for any direct, indirect, or consequential loss or damage incurred by users in connection with our website, including reliance placed on product descriptions, technical datasheets, or temporary website service disruptions.

Third-Party Websites: External links to partner manufacturers or industry bodies are provided solely for convenience. We exercise no control over the contents of third-party resources and accept no responsibility for them or for any loss arising from your use of them.

Revisions to Terms: We reserve the right to revise these Website Terms of Usage at any time by updating this page. Users are advised to review this page periodically, as all modifications are legally binding.

Governing Law & Jurisdiction: These terms of usage, their subject matter, and their formation are governed by the laws of England and Wales. The courts of England and Wales hold exclusive jurisdiction over any dispute arising out of or in connection with these website terms.